Returns Process

If you need to return an item to F.W. Tyson please do so within twenty-eight (28) days following delivery of your goods. The return conditions detailed below must be met for a full refund. All returns should be paid for, retaining a Proof of Postage & tracking number. The original delivery charge will only be refunded if the goods are deemed substandard or faulty, or at our discretion should there be other circumstances to be considered. 

Return Conditions

Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items.

All products must be returned in a re-saleable condition to F.W. Tyson, Market Street, Ambleside. Cumbria. LA22 9BU.  This means the product and its packaging; labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product.

For ‘Special Orders’  those being products ‘NOT’ a stock item or being a style outside our selected range; whereby you have stipulated size, colour etc. In such a case we reserve the right to refusal of a return other than should the item be deemed faulty.

If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your statutory rights are not affected. Please see our ‘Returns and Exchanges’ page for how to exercise those rights.

Refunds

Any refund made will be made by cheque, payable to the name & address as presented on the processed order. Refunds will usually be processed within five (5) working days of products being received back.

If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described. See below for faulty products.

Refunds and exchanges will be processed upon receipt of goods that are in re-saleable condition and accompanied by a returns note. Return postage costs are the responsibility of the customer, we regret that we cannot be held responsible for returned goods lost in transit.

Exchanges

We do accept exchange requests for unworn goods or faulty goods, when stock levels permit. Where an item is not available for exchange a refund will be offered to the original value of the goods. Exchanges of alternative products & value will be applicable to a subsequent charge/refund of the difference in value.

Delivery

We will aim to deliver your order by the estimated delivery date set out on the website, unless there is an Event Outside Our Control (please see below). If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date.

Orders under 2kg will be posted out via Royal Mail signed for delivery service, and we can issue a tracking number for you to track the progress of the order, this is available upon request and do not currently send out an automated one, please ask if required.

. Please note we do not guarantee next day delivery, and Royal Mail signed for service can take up to 2 weeks, however it is usually within a few days.

Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier.

The products will be your responsibility from the completion of delivery being attempted.

You will own the products when we have received payment in full for the products, including any delivery charges.

Collection In-Shop

We accept orders by telephone or in person for in-store collection. Payment can be made prior to, or on the day of collection. In all cases, we notify the customer (by telephone) once the goods are in our possession & available for collection.

Delivery within UK & EU Customs Union

We deliver to all the United Kingdom including Highlands, Islands & Northern Ireland Forces Post Office (BFPO) & EU Customs Union countries at the postal charge rate shown on our website

We are currently unable to offer PO Box delivery or delivery to hotel .

Delivery outside UK & EU Customs Union

You may place an order if you live outside the EU Customs Union which will be applicable to an alternative charge. We will in all cases advise the customer by telephone or email, to seek approval & additional payment prior to despatching the goods. We DO NOT take responsibility for any additional levies, custom charges or restrictions placed by the destination country. These are entirely the reserve of the customer.

We do reserve the right to refuse an order if we deem systematic problems which may affect the delivery.

Please note deliveries outside the UK, May take upto 3-4 weeks via Royal Mail Signed for service, once the parcel has left the UK, You will be issued a tracking number to receive updates.