COMPLAINTS & CANCELLATION

Consumer Protection (Distance Selling) Regulations 2000.
These Regulations give the consumer the right by law to a 7 day 'cooling-off period' during which you can change your mind about buying once you have seen the goods.
In practice this means that you have 7 days after receipt of the goods to return them at your own expense and get a full refund of the cost of the goods. You must notify the seller within 7 days of receipt in writing, by letter, fax or email (telephone is not enough) of your intention to return goods and they must be returned in good saleable condition.

Faulty or Damaged Goods, Delivery Delays and supply errors
In the event of any goods supplied being faulty or arriving in a damaged condition, or errors in processing orders, or delays in delivery, please email us, or telephone. All complaints will be dealt with immediately and any remedial action taken will be fully explained by phone or email on the same day if possible.
Faulty or damaged goods will be replaced or a refund made (including the cost of any return postage), at our discretion. In the event of the wrong goods being supplied in error, we will refund the cost of returning them to us. This does not affect your statutory rights as a consumer.

Returns:
In the event of the goods ordered not being to your liking and are unworn, please return to the address below with your details inside the box and we will issue a full refund for the goods, or if you require an alternative size, return the shoes with your details and we will endeavour to supply the correct size (subject to stock). Please telephone 015394 33329 (9am-5pm), if you prefer to discuss before sending any returns. 


COMPANY DETAILS:
F W Tyson,
Market Place, Ambleside, Cumbria LA22 9BU, UK.
Telephone 015394 33329
 
Opening hours:
(9.00 am till 5 pm, Mondays to Saturdays.
Sundays 11am - 4pm)
 
VAT Reg No. 153 5692 53.